Frequently asked questions
Check out the frequently asked questions to get a quick answer to your most common questions. Can't find what you're looking for? Please send us a message through the contact form.
Savvy is an online language school that offers comprehensive English language courses for learners of all levels.
Our lessons are designed to be user-friendly for all ages. Click HERE. to read about how the online lessons are conducted.
All classes at Savvy are live, allowing for real-time interaction with teachers in private lessons or other students when participating in group lessons.
We accept various secure online payment methods, such as Credit card, Blik and Revolut.
Yes, we offer a free trial lesson. This allows you to experience our teaching style and platform before making a commitment. You can schedule a trial lesson through our website. Click HERE to schedule a free trial.
With our calendar functionality it’s very easy to find your favourite teacher and schedule a lesson in one of the available time slots. You can choose the schedule that best fits your availability. However, a minimum of 1 lesson (60 minutes) is mandatory on a weekly basis.
Life can be busy sometimes. If you can’t make it to your lesson, let your teacher know this as soon as possible. Your teacher will then give you the possibility to reschedule the lesson.
WARNING: If you fail to cancel your lesson less than 1 hour before the agreed appointment, the lesson will count as conducted. You will have to schedule a new lesson with your teacher.
Our refund policy is outlined in the terms and conditions. Generally, refunds may be provided after the first mandatory lessons have been completed and an extension of the subscription has been chosen.
The duration varies depending on the amount of lessons conducted on a weekly basis. Most courses are designed to be completed within a specified timeframe, with the first course taking up roughly 6 months.
You can take a placement test on our platform to assess your proficiency level. Click HERE to take the free placement test. Alternatively, during the free trial lesson the appropriate starting point for your studies will be determined by the teacher.
We encourage parents to stay informed about their child’s progress through regular updates and communication with their teacher. Parents can also support learning at home by reinforcing language skills.
Yes, we offer installment payment plans. Please contact our support team for more details. Click HERE to contact support.
Our courses include a variety of materials such as vocabulary, grammar, video and chat lessons.
All you need is a stable internet connection and a device with a camera and microphone. Our lessons are conducted through Google Meet. There is no need for an account, simply fill in your name and click ‘ask to join’.
Your privacy is outlined in the privacy policy. Your personal information is securely stored, and we follow strict protocols to ensure the confidentiality and security of all user data.